英语IT技术支持

Shimmer

IBM英语技术支持

上班地点：深圳南山区蛇口科技大厦二期 B座 IBM office  （福田、宝安区离得比较近）

Job Roles and Responsibility :

Job Roles :
A Member of a team comprised of permanent and contract staff in a 24 X 7 multitasking operations environment. Efficiently monitor the delivery of services reliant on batch streams by providing first level technical support & setting priorities on service delivery for a broad client base across the AG region.

Duties and Responsibilities  :
- Monitor Event Management Console.     
- Monitor Batch Console
- Perform initial event determination & source identification.
- Event Management Tool
- Problem / Change Management Tool
- Create Problem Record in client Problem Management Tool and assign to correct Resolve Group.
- Monitor relevant planned Changes to the Midrange systems that may impact event generation.
- Ensure deliveries of agreed response-time SLAs are met.
- Perform process improvement by identifying improvements to tools and functions, document and escalate these to operations Level 2.
- Ensure the accurate and timely recording of support effort, Conform to business (IBM) controls
- Review and provide update information for operational documentation,
- Assist with the training and mentoring of other Operations personnel,
- Support the practices & procedures of the technical & client accreditation framework
- Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages.
- All problems fully documented & investigated to the limit of skill & available resources
- Implementation of change requests on advice from support
- All changes assigned to the Batch Team implemented as per change process & instructions
- Research, analyze, record & implement more efficient quality processes within the Command Centre  
- Maintain documentation to a relevant and usable quality  
- Contribute to the development of your work  practices, skills & capabilities aligned with the objectives of the whole shift
- Provide input to projects, research operational feasibility, participate in project review meetings

Job Requirements & Qualification (skills/experiences):
s Experience :
s Previous Console Operations experience is preferred
s Education:
s Bachelor or above, major in computer science or engineering;
s Skills:
s Console monitoring
s ManageNow , Sametime
s Lotus Notes
s Unix/Console Operations
s Incident and Problem Management
s Written and verbal communications( English )

Technical support specialist（英文技术支持）
负责为IBM全球的客户提供24 x 7的技术支持，以确保相关技术组能在第一时间对客户的设备进行维护。
主要职责是远程监控客户的服务器和应用，通过监控OPC系统控制平台, 根据监控到的系统故障按照相应的系统流程进行处理,如有需要，远程协助工程师处理系统故障或与其他teams相互协作，共同解决系统故障。给客户的设备作定期维护。

上班时间：上三休三天，12小时轮班，英语专业背景优先
接受实习生，有转正机会

简历发送：984606376@qq.com
联系人：代晨，13998632656

Shimmer

欢迎来软通动力实习

Shimmer

急招，深圳IBM技术支持岗位。英语精通，对IT行业感兴趣。
简历发送：984606376@qq.com